Right of Withdrawal

rterials GbR, Gartenstraße 5a, 54472 Veldenz, Germany

Last updated: 04.11.2024

With this withdrawal policy, we are fulfilling our duty to provide information in accordance with Section 312d (1) BGB in conjunction with Art. 246a Section 1 (2) and (3) EGBGB and inform you about the conditions, deadlines and the procedure for withdrawing from purchase contracts for goods in our online store at www.rterials.com.

1. Right of withdrawal

In accordance with Section 312g (1) BGB, consumers have a 14-day right of withdrawal from distance selling contracts in accordance with Section 355 BGB.

2. No right of withdrawal

There is no right of withdrawal for goods that have been specially made for the customer or tailored to their personal needs.

3. Withdrawal period

The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. In the case of partial deliveries, the withdrawal period begins upon receipt of the last partial shipment.

4. Declaration of revocation

To exercise the right to cancel, you must inform us (rterials GbR, Gartenstraße 5a, 54472 Veldenz, E-Mail: info@rterials.com, Phone: +49 176 41677595) of your decision to cancel this contract by a clear statement (e.g. a letter or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.

5 Consequences of revocation

In the event of an effective revocation, the services received must be returned. The customer and we are then no longer bound by the declarations of intent to conclude the contract.

6. Reimbursement of payments

We will reimburse all payments we have received from you, including delivery costs (except for additional costs for a type of delivery chosen by you other than the cheapest standard delivery), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation. For this repayment, we will use the same means of payment that you used for the original transaction, unless we have expressly agreed otherwise. We may refuse to refund you until we have received the goods back or you have provided proof that you have returned the goods. ​

7. Costs of the return shipment​

You bear the direct costs of returning the goods.

8. Value replacement

The customer must pay compensation for any loss in value of the goods if this is due to handling of the goods that was not necessary to check their condition, properties and functionality.

Withdrawal form​

If you wish to withdraw from the contract, you can fill out this form and send it to us.

To rterials GbR, Gartenstraße 5a, 54472 Veldenz, Germany

I hereby revoke the contract concluded by me for the purchase of the following goods:

  • Ordered on: ___________________________
  • Description of the product: ______________________________
  • Received on: ___________________________​
  • Name of the consumer: ______________________________
  • Address of the consumer: ______________________________
  • Date: ___________________________

Signature of the consumer (only for notification on paper)